Quote:
Originally Posted by grannyd53
I got a reply saying if I wanted to make a formal complaint, I had to call the number they gave me in their email. Why is everyone getting different information?
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I believe that is the standard response - they are looking for an official complaint form to be filled out.
I still stand by my statement that this is a worthwhile effort.
Again, because of the content of my letter and level of detail, and I was one of the earlier submissions... I caught the human factor on the right day and time and they passed it along for me.